At Trust Point Logistics, your satisfaction is our top priority. We strive to provide reliable, efficient, and secure logistics services. However, we understand that unexpected situations may occur, and we want to make the process of returns and refunds as clear and straightforward as possible.
Refund requests must be made within 7 business days of the service delivery or booking.
To qualify for a refund, the service must not have been fully executed (e.g., shipment not yet dispatched, warehousing not yet utilized).
Services already rendered, such as completed shipments or storage days used, are generally non-refundable.
You may be eligible for a refund in cases such as:
Duplicate payments or accidental overcharges.
Cancellations made before the shipment has been dispatched.
Service disruptions caused by errors on our side (e.g., misrouting or booking system failure).
Refunds will not be issued for:
Delays caused by customs, weather conditions, or circumstances beyond our control.
Incorrect information provided by the customer (e.g., wrong delivery address, missing documentation).
Services that have already been completed or utilized.
Contact our Customer Support Team at [your support email/phone number].
Provide your service order number, payment receipt, and a brief explanation of the issue.
Our team will review your request and respond within 5–7 business days.
Approved refunds will be issued through the original payment method used at the time of purchase. Please allow up to 10 business days for the transaction to reflect, depending on your bank or payment provider.
For shipments or stored goods, items must be collected, returned, or redirected according to our operational and safety standards before any refund can be processed.
